Who to Contact

The Early Intervention Central Billing Office help desk is always ready to assist a caller with any issue.  If you have a general question about the Early Intervention program, the EI-CBO will provide as much help as possible.  However, you may be referred to your Service Coordinator for further assistance.

Contact your Service Coordinator if you have:

• A change in insurance
• A change in address
• A change in income
• A change in child's name
• A change in your name
• A change in household size
• A change in any other pertinent information
• A dispute or question on policy or procedures in regards to Family Fee
• A problem with the providers (such as numerous missed appointments, etc.)

Contact the Central Billing Office if you have:

• A question regarding the Parent Explanation of Benefits (EOB).  This document is sent to the family for informational purposes only.  It is not a bill, and it states this at the bottom of each page.  The EOB shows you how the providers' claims for the services provided to your child were processed.  The parent/ guardian should simply check the EOB for accuracy.  If a discrepancy is discovered, contact the Early Intervention Central Billing Office help desk.

• A question regarding Family Fee (account balance, payment information, etc.)

Early Intervention Central Billing Office
1-800-634-8540
Monday through Friday
7:30 a.m. to 5:00 p.m.